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HashRoot · 1 week ago

Sales & Level 1 Helpdesk Support

United States

Part-time

Remote

New Grad, Entry Level

HashRoot is seeking a versatile and customer-focused professional to support both Sales and Level 1 Helpdesk functions for their MSP customers. The role involves making outbound calls to prospects, handling inbound inquiries, and providing technical support for end users while maintaining collaboration with Sales and Technical Support teams.

Artificial Intelligence (AI)DevOpsInformation TechnologySaaS

Growth Opportunities

Hiring Manager

Appu T

Responsibilities

Make outbound calls to MSP prospects and book meetings for Account Executives

Handle inbound sales inquiries and schedule product demos

Follow up with leads via phone and email

Represent the company at MSP industry events and tradeshows

Maintain accurate CRM records and track all sales activities

Act as Level 1 Helpdesk Support for MSP end users

Troubleshoot and resolve common end-user technical issues

Provide support for Windows desktop environments and Microsoft 365

Escalate complex issues to Level 2/Level 3 teams when required

Deliver high-quality customer service with empathy, clarity, and professionalism

Qualification

IT helpdesk experienceSales development experienceWindows OS knowledgeMicrosoft 365 knowledgeEnglish communication skillsEmpathyIndustry event supportCustomer-first mindsetProblem-solving ability