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Encore Fire Protection · 2 hours ago

Operations Coordinator

Neptune City, NJ

Full-time

Onsite

Entry Level

$45K/yr - $85K/yr

2+ years exp

Encore Fire Protection is the east coast's largest full-service fire protection company, dedicated to safeguarding lives and properties. The Operations Coordinator will coordinate schedules, optimize efficiency, and ensure a seamless experience for both customers and technicians, with opportunities for advancement into management roles.

Construction

Growth Opportunities

Hiring Manager

Ayla Mackie

Responsibilities

Manage the service schedule for a specific geographic region, coordinating up to 10 technicians

Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency

Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule

Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience

Apply strong customer service skills to handle client interactions and resolve issues effectively

Qualification

Customer serviceProject coordinationServiceTradeNew Jersey geographyInterpersonal skillsPersuasive abilitiesProblem-solving

Required

A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)

Strong interpersonal and persuasive abilities

A customer-focused, professional approach to every interaction