Resonate AI · 3 hours ago
Forward Deployed Engineer ($110k-$160k, 0.1% to 0.5%)
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$110K/yr - $160K/yr
2+ years expResonate AI is building superhuman conversational AI for healthcare, specifically focusing on enhancing patient communication in dental practices. They are seeking a Forward Deployed Engineer to bridge their AI technology with real-world operations, working closely with customers to design, deploy, and optimize AI agents.
Computer Software
Hiring Manager
Manjot(Manji) Pal
Responsibilities
Embed directly with dental practices and DSOs to understand their patient communication workflows, call handling processes, and revenue leakage points
Build and deploy custom AI voice agents, appointment booking workflows, and multi-modal (voice + text) patient engagement systems
Create Evaluations and simulations environments to see how our Agents perform before they go live
Write production-grade code to build custom integrations when off-the-shelf solutions don't exist
Debug complex multi-system issues spanning our AI platform, telephony infrastructure, PMS systems, and customer networks
Design and implement evaluation frameworks to measure AI agent performance: call capture rates, booking conversion, revenue attribution
Optimize prompt engineering and agent behavior based on actual call data and customer feedback
Identify patterns across multiple customer deployments that should become core platform features
Work directly with our engineering team to translate field requirements into product specs
Prototype rapid solutions for customer needs, then collaborate to productize them for scale
Contribute code to our core platform when customer learnings reveal generalizable improvements
Maintain detailed documentation of integration patterns, customer workflows, and deployment best practices
Own the long-term technical relationship with major customers (dental groups, DSOs)
Conduct regular performance reviews with customers, demonstrating ROI through data
Identify expansion opportunities based on customer workflows (e.g., extending from inbound calls to outbound)
Qualification
Required
2+ years of software engineering experience, with demonstrated ability to write production-quality code
Real-world deployment experience: you've shipped code that runs in production customer environments, not just internal tools
Comfort with ambiguity: ability to scope and execute projects where requirements emerge through customer discovery
Systems thinking: understanding how multiple technical systems interact and where failure points occur
High agency and ownership mentality: you don't wait for perfect specs—you figure out what needs to be done and do it. You are going to be your own PM, Designer, Engineer or any other role that is needed
Scrappiness over polish: you can build an 80% solution in 2 days rather than a 100% solution in 2 weeks
Customer empathy: genuine interest in understanding how dental practices operate and where they struggle
Communication skills: ability to explain technical concepts to non-technical stakeholders (office managers, dentists)
Preferred
Experience with LLMs, prompt engineering
Previous experience at an early-stage startup or in a customer-facing technical role
Exposure to telephony systems, voice AI, or real-time communication platforms
Company
Resonate AI
Resonate AI empowers dental groups and DSOs to never miss an opportunity to care for a patient.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase