Jack & Jill · 19 hours ago
Customer Success Manager at Privado AI
United States
Full-time
Remote
Mid LevelPrivado AI is a high-growth Series A startup focused on privacy engineering, backed by top-tier investors like Sequoia and Insight Partners. The Customer Success Manager will be the primary advocate for enterprise clients, ensuring they maximize the value of the privacy-as-code platform while driving adoption and retention in a rapidly evolving regulatory landscape.
Computer Software
Responsibilities
Manage the end-to-end post-sales lifecycle for high-value enterprise accounts, ensuring successful onboarding and continuous product engagement
Conduct regular strategic business reviews to align Privado’s privacy scanning capabilities with the client’s internal compliance and development goals
Identify expansion opportunities and mitigate churn risk by proactively monitoring account health and maintaining executive-level relationships
Qualification
Required
Proven experience in a technical Customer Success or Account Management role within the SaaS, Cybersecurity, or DevOps industries
Strong ability to communicate technical concepts to both engineering personas and non-technical legal or compliance stakeholders
Exceptional project management skills with a track record of handling complex enterprise deployments and driving measurable business outcomes
Company
Jack & Jill
Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase