MaineHealth · 3 hours ago
Customer Service Associate III - SBO
Scarborough, ME
Full-time
Onsite
Entry, Mid Level
2+ years expMaineHealth is a healthcare organization that values its employees and community. The Customer Service Associate III – SBO role involves answering incoming calls, processing payments, and assisting with patient correspondence while possessing a solid understanding of medical billing practices.
CommunitiesDeliveryHealth CareHospital
Responsibilities
Answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers
Processing payments using online module or payment device
Ensuring payments are correctly applied to accounts
Assisting with researching and responding to patient correspondence and voicemails
Possessing a solid understanding of common medical billing practices and the revenue cycle process
Learning more intermediate self-pay functions such as more in-depth work queue management and special projects
Qualification
Required
High School Diploma or GED preferred
Two years of related experience in a healthcare field or two years of previous call center experience required
Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role
Proficient Typing/keyboarding skills
Microsoft Office skills
Preferred
Knowledge of CPT, HCPCS, ICD, and billing practices
Benefits
Paid parental leave
Flexible work policy
Student loan assistance
Training and education
Well-being resources for you and your family
Company
MaineHealth
A not-for-profit family of high-quality providers and healthcare organizations.
10001+ employees
H1B Sponsorship
MaineHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (7)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$14.82MKey Investors
Health Resources and Services AdministrationNational Institutes of HealthMaine.gov
2025-01-02Grant· $0.67M
2023-08-01Grant· $12.9M
2022-12-13Grant· $0.95M
Leadership Team
Erin Brown
VP of Advancement & CDO
Andrew Seward
CISO
Recent News
2025-11-01
Providence Business News
2025-09-25
2025-09-23
Company data provided by crunchbase