Amplifon · 9 hours ago
Front Office Assistant
Oceanside, CA
Full-time
Onsite
Entry Level
$20/hr - $20/hr
2+ years expAmplifon, a global leader in retail hearing solutions, is expanding its team of Front Office Assistants. The role involves managing customer journeys, supporting store operations, and contributing to retail sales processes to enhance customer experiences.
E-CommerceHealth CareRetail
Hiring Manager
Tonya Thompson
Responsibilities
Manage the customer journey Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone
Drive customer appointments to support store performance by making outbound calls to potential and existing customers
Support store administration and operations Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data
Contribute to the retail sales process Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives
Prepare customer appointments and engage in the sale of hearing aid accessories
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices
Qualification
Required
High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficiency in Microsoft Office and Windows
Preferred
Experience working in a healthcare setting
Benefits
Health Insurance – Medical, Dental, Vision
Life insurance, Health Savings Account, 401K with employer match
Paid Time Off, Paid Holidays, Volunteer Time Off
Company
Amplifon
Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound.
10001+ employees
H1B Sponsorship
Amplifon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$765.35MKey Investors
Banca Popolare di SondrioBanco BPMEuropean Investment Bank
2025-06-01Post Ipo Debt· $56.77M
2025-04-07Post Ipo Debt· $109.82M
2024-10-15Post Ipo Debt· $272.08M
Leadership Team
Fabio Rosa
CIO Americas
Sarah Gorsuch
General Counsel, Chief Privacy Officer
Recent News
2025-11-19
MarketScreener
2025-10-27
Company data provided by crunchbase