Providence Health & Services · 4 hours ago
Associate IS Support Technician - Field Tech Services
Alaska, United States
Full-time
Onsite
Entry Level
$28.41/hr - $43.47/hr
2+ years expProvidence Health & Services is a comprehensive health care organization focused on patient-centered care. They are seeking an Associate IS Support Technician to provide IT support and resolve issues for caregivers, ensuring a seamless experience in patient care.
Health CareHospitalInsuranceMedicalNon ProfitPersonal Health
Responsibilities
Resolve caregiver issues and fulfill IT service requests
Provide timely, accurate support while keeping customer satisfaction front and center
Other duties as assigned—because superheroes adapt!
Resolve user issues involving various endpoint devices, printers, phones, mobile devices, computers, operating systems, network infrastructure technologies, and telehealth technologies, etc.…
Speak tech in plain English—make caregivers feel heard and understood
Listen like a pro, interpret needs, and keep everyone in the loop until resolution
Calm the storm: De-escalate tense situations with caregivers and vendors
Tailor your message for clinical and technical audiences alike
Use every tool in your arsenal—knowledge articles, team input, and logic
Know when to escalate and who to call for backup
Navigate complex technical environments with confidence
Bounce back from setbacks and help uncover root causes to improve systems
Put caregivers first—always
Handle requests like a pro, ensuring smooth handoffs and zero duplicate info
Build strong relationships and assess needs with empathy
Take ownership of satisfaction and define solution options that shine
Pivot like a boss when priorities shift
Learn fast, stay calm, and keep customers satisfied
Keep tickets updated, workflows optimized, and SLAs met
Plan ahead, remain flexible, staying focused on today’s tasks
Collaborate across teams and vendors to keep systems stable
Share knowledge, support teammates, and celebrate wins together
Participate in initiatives and on-call rotations
Trust, adapt, and maximize efficiency as a united force
Show up on time, prioritize like a pro, and communicate when timelines shift
Use tools effectively, meet SLAs, and escalate issues promptly
Recommend workflow improvements that make life easier for everyone
Qualification
Required
H.S. Diploma -OR- GED
Preferred
Associate's Degree in Computer Science, Electrical Engineering, Information Systems or a related field of study -OR- a combination of equivalent education and experience
Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA
2 or more years of experience in remote or IS field technical support
2 or more years of Healthcare IS Experience
Clearly documents issues, steps taken, and resolutions in user-friendly terms
Builds trust and strong working relationships
Prioritizes tasks effectively and communicates when timelines are at risk
Uses time management tools in alignment with policies/procedures
Understands technical/application troubleshooting and persists through setbacks
Benefits
401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Providence Health & Services
At Providence, our strength begins with understanding.
10001+ employees
H1B Sponsorship
Providence Health & Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (28)
2023 (34)
2022 (39)
2021 (26)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Jennifer Burrows
Chief Executive Officer
Laureen Driscoll
Division Chief Executive
Recent News
Fierce Healthcare
2025-11-21
HealthCareIT News
2025-10-22
Company data provided by crunchbase