Children's Health · 7 hours ago
End User Support Technician II (Nights)
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expChildren's Health is dedicated to improving children's health and well-being. The End User Support Technician II provides advanced technical support to end-users, handling complex hardware, software, and network-related issues while collaborating with other IT teams to enhance support processes.
AssociationHealth CareHospitalMedical
Responsibilities
Responsibilities include responding to user inquiries via multiple communication channels, diagnosing technical issues, and providing timely resolutions. The role involves collaborating closely with other IT teams to escalate complex problems and contribute to developing and maintaining user training materials and documentation
Advanced System Support: Resolve complex hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals. Investigate and troubleshoot issues related to end-user devices and escalate when necessary
System Integration: Participate in the integration of new systems, applications, and technologies into the existing IT infrastructure. Assist in testing and implementing software updates and patches
Hardware Maintenance: Assist with installing, configuring, and maintaining end-user hardware, such as desktops, laptops, and peripherals
First-Line Support: Respond promptly to end-user inquiries through various communication channels such as phone, email, or chat. Diagnose and resolve basic hardware and software issues. Engage and work with vendors if needed
User Assistance: Provide step-by-step guidance to end-users on using standard software applications and basic hardware troubleshooting. Assist with basic configuration and setup of end-user devices. Offer guidance on best practices and provide recommendations for improving end-user efficiency
Ticket Management: Respond to and resolve tickets for service within established Service Level Agreements. Log and manage support tickets, ensuring accurate and timely documentation of issues and resolutions. Prioritize and escalate tickets to higher-level support as needed. Regularly update customers on open issues, providing ETA for resolution
Qualification
Required
At least 3 years of experience as a desktop support technician or experience in a related field required
High school diploma or equivalent required; additional training beyond high school required
Valid unrestricted driver's license required
Benefits
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement
Company
Children's Health
Children's Health care specialized children's all health related issue and solve instantly.
5001-10000 employees
H1B Sponsorship
Children's Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (3)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$22.4MKey Investors
Communities Foundation of TexasHyundai Hope On Wheels
2025-06-26Grant· $3M
2024-08-28Grant· $0.4M
2013-12-02Grant· $19M
Leadership Team
Thomas Burt
SVP, Total Rewards and HR Operations
Recent News
Dallas Innovates
2025-11-06
2025-11-05
Company data provided by crunchbase