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Christian Care Ministry · 16 hours ago

Medical Records Associate

Orlando, FL | Hybrid

Full-time

Hybrid

Entry Level

$17.07/hr - $21.88/hr

1+ years exp

Christian Care Ministry is a healthcare sharing ministry for Christians, dedicated to connecting people to a Christ-centered community wellness experience. The Medical Records Associate will manage a large case load, communicate with healthcare providers, and assist members in obtaining required medical records and authorizations.

Financial ServicesHealth CareNon Profit

Responsibilities

Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication

Serve as primary point of contact with members in obtaining authorizations

Work directly with providers to obtain refunds on inaccurately shared bills

Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures

Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes

Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)

Review reports to determine if cases need to be opened and worked by other internal team members

Assess cases within queues, sending them to appropriate areas to work/review

Keep leadership informed of high risk/high dollar cases

Offer to pray with providers and members on every call

Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs

All other duties as assigned

Qualification

Medical Office experienceCustomer service experienceReading ComprehensionComputer SkillsMathematical SkillsTask OrientedAdaptabilityCritical ThinkingInterpersonal SkillsTime Management

Required

High school diploma/GED

1-2 years administrative and/or phone-based customer service experience

Ability to quickly learn, pivot, and apply process changes as needed

Ability to diagnose complex problems and issues providing multiple, viable solutions

Ability to effectively communicate in verbal and written form

Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute

Ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook)

Possesses a strong sense of prioritization and can organize the day accordingly

Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted

Operating effectively, even when things are not certain or the way forward is not clear

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Making good and timely decisions that keep the organization moving forward

Securing and deploying resources effectively and efficiently

Consistently achieving results, even under tough circumstances

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Adapting approach and demeanor in real time to match the shifting demands of different situations

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Preferred

1-2 years of Medical Office experience reading medical records and/or medical billing

Experience in a healthcare payer or healthcare organization

Benefits

100% paid Medical for employees/99% for family

Generous employer Health Savings Account (HSA) contributions

Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance

6 weeks of paid parental leave (for both mom and dad)

Dental - two plans to choose from

Vision

Short-term Disability

Accident, Critical Illness, Hospital Indemnity

401(k) – up to 4% match on ROTH or Traditional contributions

Generous paid-time off and 11 paid holidays

Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo

Employee Assistance Program including no cost, in-person mental health visits and employee discounts

Monetary Anniversary Awards Program

Monetary Birthday Awards

Company

Christian Care Ministry

Christian Care Ministry (CCM) is a non-profit that administers Medi-Share, a healthcare sharing program where Christians come together to share each other’s medical bills.

Founded in 1993

Melbourne, Florida, USA

501-1000 employees