End User Support Technician I (Days) jobs in United States
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Children's Health · 14 hours ago

End User Support Technician I (Days)

positionDallas, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Children's Health is dedicated to improving the lives of children through exceptional healthcare and community involvement. They are seeking an End User Support Technician I to provide frontline technical assistance and support to end users, ensuring the smooth functioning of the organization's technology ecosystem.

AssociationHealth CareHospitalMedical
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Responsibilities include responding to user inquiries via multiple communication channels, diagnosing technical issues, and providing timely resolutions. The role involves collaborating closely with other IT teams to escalate complex problems and contribute to developing and maintaining user training materials and documentation
System Support: Resolve hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals
Investigate and troubleshoot issues related to end-user devices and escalate when necessary
System Integration: Participate in the integration of new systems, applications, and technologies into the existing IT infrastructure
Assist in testing and implementing software updates and patches
Hardware Maintenance: Assist with installing, configuring, and maintaining end-user hardware, such as desktops, laptops, and peripherals

Qualification

Technical supportHardware troubleshootingSoftware troubleshootingNetwork supportCustomer serviceCommunication skillsProblem-solvingAdaptability

Required

Less than 1 year, minimum 6 month of experience as a desktop support technician, or in a related field required
High school diploma or equivalent required
Valid unrestricted driver's license required

Benefits

Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement

Company

Children's Health

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Children's Health care specialized children's all health related issue and solve instantly.
dateFounded in 1913
location
Dallas, Texas, USA
people-size5001-10000 employees
web-link
https://www.childrens.com/

H1B Sponsorship

Children's Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (3)
2021 (2)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$22.4M
Key Investors
Communities Foundation of TexasHyundai Hope On Wheels
2025-06-26Grant· $3M
2024-08-28Grant· $0.4M
2013-12-02Grant· $19M

Leadership Team

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Thomas Burt
SVP, Total Rewards and HR Operations
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Recent News

Morningstar.com
Children's Health℠ Publishes 2025 Beyond ABC Report, Reveals Urgent Mental Health and Well-Being Challenges Among North Texas Children
2025-11-18
Dallas Innovates
Children’s Health Plans New RedBird Location in Southern Dallas
2025-11-06
PR Newswire
Children's Health℠ Unveils Plans for RedBird Location in Southern Dallas County
2025-11-05
Company data provided by crunchbase