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Qcells North America · 5 hours ago

CCI Sales Operations Analyst

Teaneck, NJ

Full-time

Hybrid

Senior Level

$85K/yr - $100K/yr

5+ years exp

Qcells North America is one of the world’s largest manufacturers and providers of solar photovoltaic products and solutions. The CCI Sales Operations Analyst is responsible for managing orders, resolving commercial issues, and enhancing CRM systems to support the sales team and improve operational efficiency.

Renewables & Environment

Responsibilities

Manage and maintain the CRM systems (Q CELLS’ platform and Salesforce) ensuring accurate data entry, comprehensive notes, and updated information while proactively identifying and proposing system solutions to management to address any defects or errors

Coordinate with the Corporate CRM development team and external platform service providers to enhance system architecture and drive process improvement initiatives

Serve as a primary point of contact for both existing customers and the CCI Solution Sales team on any questions that arise regarding system engineering; act as an advisor helping them to get the information they need as quickly as possible

Collaborate with cross-functional teams such as engineering, installation, and customer service to facilitate effective communication and coordination during project execution

Participate in coding efforts for software development projects ensuring alignment with project objectives and timelines

Analyze sales data and CRM metrics to identify trends, patterns, and opportunities for improvement; generate regular reports and insights for management to make informed decisions

Stay abreast of industry trends, best practices, and emerging technologies in CRM and sales operations; evaluate and recommend new tools and methodologies to enhance the effectiveness of sales processes

All other duties as assigned by the management team

Qualification

SalesforceSales operations experienceCRM toolsMicrosoft OfficeAnalytical skillsProfessionalismSolar industry experienceVerbal communicationWritten communicationOrganizational skills