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Lockton · 1 day ago

Associate Director- Property Claims

Denver, CO

Full-time

Onsite

Lead/Staff

Lockton is a leading insurance brokerage firm, and they are seeking an Associate Director of Property Claims to oversee a team of claims consultants. The role involves managing claims associates, ensuring exceptional claims outcomes for clients, and participating in the sales process while supporting the execution of Lockton's Risk Control Solutions strategy.

Auto InsuranceInsuranceRisk Management

Responsibilities

Directly manage assigned claims associates

Support the Department Managing Director and perform management duties when Managing Director is out of office

Lead the Performance Review Process for assigned associates

Communicate team goals and identify areas for mentoring, training or skill building

Assist management with hiring processes and new team member training

Monitor team member workloads, performance expectations, and compliance with service standards

Communicate deadlines and specified goals to team members

Develop strategies to promote team member adherence to company regulations and performance goals

May conduct team meetings to update members on best practices and continuing expectations

Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines

Provide quality client service, including interacting with clients, answering client enquiries, and effectively handling client complaints

Partner with Lockton Loss Control to ensure consistent Risk Control Solution strategies and client deliverables

Participate with other Risk Control Solutions leadership to develop value added strategies, processes and best practices

Perform other work-related duties as assigned

Qualification

Insurance claim managementProperty insurance claimsManaging cross functional teamsMicrosoft Office SuiteClient relationship managementAttention to detailVerbal communicationInterpersonal communicationOrganizational skillsTime management

Required

Bachelor's degree in business field, related field, or equivalent practical insurance claim management experience

Experience in managing cross functional teams, direct and in-direct reporting associates, and process

Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

Extensive knowledge of the practices and procedures of Third-Party Administrators, Independent Adjusters, and the skill to effectively develop long term partnerships that meet client expectations and needs

Proven experience in the evaluation of the accuracy of claim reserving practices

Strong attention to detail required

Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information

Strong knowledge of the evaluation, interpretation and communication of property insurance claims and coverage

Excellent verbal and interpersonal communication skills required

Well-informed of industry trends and governmental regulations

Readiness to expand knowledge and effectiveness as a Team Lead by successful completion of continuing education requirements as needed

Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines

Ability to work outside of regular business hours as needed

Ability to travel by automobile and aircraft and be away from home more than one day and night

Legally able to work in the United States