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Canon Medical Systems USA, Inc. · 9 hours ago

Field Service Engineer - Jonesboro, AR

Jonesboro, AR

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $120K/yr

5+ years exp

Canon Medical Systems USA, Inc. is seeking a Field Service Engineer for a remote, field-based position. The role involves installing, maintaining, and servicing medical imaging equipment, ensuring effective customer relations, and providing technical support.

Consumer ElectronicsHealth CareManufacturingMedical Device

Hiring Manager

Liza (Pandolfo) Zumwalt

Responsibilities

Install medical imaging equipment effectively and efficiently

Completion of installation quality checklist

Perform PM inspections per equipment specifications and standards

Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork

Maintain all assigned assets per company P&P

Improve personal productivity by enhancing product knowledge through formal and on the job training

Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality

Answer technical and applications questions

Capable of installing multiple products in one modality

Maintain excellent customer relations

Maintain accurate and complete documentation

Perform and document FDA testing on assigned products

Keep current with latest technical developments in multiple product lines

Support field service operations with technical knowledge on multiple product lines

Install and maintain equipment in multiple product lines

Demonstrate expertise in multiple products in 1 modality

Develop a higher level of troubleshooting and analytical skills

Personal contacts involve frequent contact with management presenting information or recommendations

Outside requests for non-routine information requiring tact/judgment are handled

Plans own workload

Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames

Work on diversified tasks that involve a range of complex but standardized procedures

Semi-routine duties may involve solving frequent problems within standards or procedures

Position duties involve making frequent decisions and frequent recommendations

Develop service-selling skills

Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone

Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools

Escalates technical issues and inquiries, as needed

Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience

Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate

Contributes to and generates knowledge articles per P&P

Qualification

Medical imaging equipment installationAdvanced electronics experienceField service experienceTroubleshooting skillsTechnical supportCustomer relationsService-selling skillsDocumentation skillsCollaboration skills

Required

Proven ability in developing and maintaining effective internal and external working relationships

Must maintain active motor vehicle/driver's license from the state where the employee resides

2 Year Associate's Degree in Electronics technology or equivalent work experience in lieu of degree

3 years Advanced electronics experience

5 years Field service experience

Company

Canon Medical Systems USA, Inc.

Mission Canon Medical Systems USA delivers innovative imaging solutions and services through our Made for Life philosophy to improve the quality of life for all people.

Founded in 1932

Tustin, California, USA

1001-5000 employees