Sunon Furniture · 5 hours ago
After-Sales Customer Service Representative
Fort Worth, TX
Full-time
Onsite
New Grad, Entry LevelSunon Furniture is a company focused on providing quality furniture solutions. They are seeking an After-Sales Customer Service Representative to handle inquiries, manage cases, and coordinate with various teams to resolve issues efficiently.
CommercialFurnitureManufacturingProduct Design
Hiring Manager
徐钰华
Responsibilities
Handle after-sales inquiries from U.S. customers, including orders, delivery, and product issues
Manage cases such as damaged, missing, or incorrect products, as well as returns and replacements
Coordinate with warehouse, logistics, and internal teams to resolve issues efficiently
Update and track after-sales cases in internal systems and follow up until closure
Communicate clearly and professionally with customers via email and phone when needed
Qualification
Required
Fluent in English (written and spoken)
Good communication skills and a customer-focused attitude
Detail-oriented, responsible, and able to handle multiple tasks
Comfortable working in a factory or warehouse office environment
Preferred
Previous experience in customer service or after-sales support is preferred
Experience in manufacturing, furniture, or logistics is a plus
Company
Sunon Furniture
Sunon is a workspace solution provider specializing in modular office furniture.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-18
2025-10-14
2025-09-24
Company data provided by crunchbase