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Staples Canada · 15 hours ago

Print Production Lead

Cutler Bay, FL, United States

Full-time

Onsite

Mid Level

Staples Canada is a leading retail company, and they are seeking a Print Production Lead to manage and maintain the production workflow for print. The role involves being the primary print producer, training associates, and ensuring customer satisfaction through quality service.

E-CommerceInformation TechnologyOffice Supplies

No H1B

Responsibilities

Be the primary print producer as customers submit print orders in-store, online and through email

Use print equipment, produce proofs and samples for consultation, design quick edits

Train and coach associates to assist in print production as needed

Create and manage production workflow, set standards and processes for the rest of the team

Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)

Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality

Qualification

Print production managementDesktop publishing softwareCustomer serviceAttention to detailBasic computer skillsMulti-taskingConflict managementTeam collaboration

Required

Able to work a flexible schedule based on the store's needs

Ability to multi-task, prioritize and rank production steps for many jobs

Attention to detail and keen eye for noticing quality issues (used throughout the print production process)

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Must be able to engage and speak to customers and understand their needs

Ability to work cooperatively in a high paced and sometimes stressful environment

Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher

Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously