Talentoma ยท 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$5,900/mo - $6,800/moTalentoma is seeking a Remote Customer Success Manager (CSM) to help customers achieve real results with their products and services. The role focuses on onboarding, relationship management, and proactive outreach to ensure long-term customer satisfaction.
Staffing & Recruiting
Responsibilities
Lead new customer onboarding and guide clients to maximize product value quickly
Understand client goals and provide tailored guidance on product features, workflows, and best practices
Track customer health and proactively reach out to drive adoption, engagement, and success
Create and execute strategies that improve customer retention, renewal rates, and account growth
Partner with product and support teams to resolve issues and advocate for customer needs
Analyze customer feedback, usage patterns, and trends to recommend improvements to the customer experience
Qualification
Required
Strong communication skills and proven relationship-building ability (phone, email, video)
Experience in Customer Success, Account Management, Client Relations, or Customer Support
Comfortable using data to identify trends, spot risk, and resolve customer pain points
Experience with CRM tools and customer success platforms (Salesforce, HubSpot, Zendesk, Gainsight, etc.)
Self-motivated and organized with the ability to work independently in a remote environment
Reliable high-speed internet + a quiet, dedicated home workspace
Benefits
Paid training + ongoing professional development
Growth opportunities into Senior CSM, Team Lead, or Customer Success Leadership roles
Supportive team culture with open communication and collaboration
Company
Talentoma
At Talentoma, we're redefining the recruitment experience by seamlessly connecting top-tier talent with leading companies.
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase