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Philips · 1 day ago

Technical Consultant – Patient Monitoring (Travel: Baltimore, MD & Washington, D.C.)

Baltimore, MD

Full-time

Hybrid

Mid Level

$34.45/hr - $55.13/hr

3+ years exp

Philips is a health technology company committed to improving lives through quality healthcare access. The Technical Consultant for Patient Monitoring will manage customer relationships and apply technical knowledge to ensure high-quality service in delivering real-time patient data requirements.

B2BConsumer ElectronicsElectronicsLightingWellness

No H1B

Responsibilities

Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty

Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements

Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems

Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required

Qualification

Patient monitoring experienceNetwork configurationCisco Certified Network AssociateIT technologies experienceElectronics industry experienceCustomer relationship managementTeam collaborationProblem-solving skillsCommunication skills

Required

3+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment

Network configuration and/or troubleshooting experience

Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)

Bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience

Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position

Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements

Ability to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)

Ability to wear all required personal protective equipment

US work authorization is a precondition of employment

Must reside or be in commuting distance to the Baltimore, MD and Washington, D.C. area