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Spotify · 9 hours ago

Specialist, CS Content and Design- 18m Fixed Term Contract

Home, KS

Full-time, Contract

Hybrid

Mid Level

$68K/yr - $98K/yr

3+ years exp

Spotify is looking for a forward-thinking Learning & Development Specialist (Instructional Designer) who is passionate about designing personalized, tech-enabled learning experiences. This role focuses on creating tailored learning experiences for Customer and Creator Support advisors to enhance their skills and performance in an AI-powered environment.

AudioCloud ComputingMusicMusic StreamingPodcast

Work & Life Balance

Responsibilities

Build tailored, data-supported learning experiences that match advisor performance indicators and apply the Advisor Skills Matrix to offer precise development at a wide-reaching level

Develop AI-assisted, simulation-based learning and bot-led training experiences to mirror real customer interactions and strengthen advisor confidence in complex, judgment-based scenarios

Incorporate advisor assist technologies into learning design, helping advisors master new tools and workflows that enable faster, more accurate customer resolutions

Create content across a range of formats, including micro-learning, video, gamified challenges, and just-in-time modules, to keep learning engaging and adaptive to different learning styles

Use generative AI and emerging tools to streamline content development, personalize experiences, and scale high-quality learning efficiently

Partner with our global training team, operations, and stakeholders to embed learning into the advisor lifecycle, from onboarding through continuous upskilling and re-skilling

Support the integration of the Advisor Skills Matrix and learning-performance dashboards into the broader coaching framework, ensuring data directly informs learning priorities

Collaborate with site trainers to empower strategic thinking to facilitate simulations, coach critical thinking, and guide human-AI collaboration

Help shape new skilling pathways for advisors that support growth into specialized, white glove, roles

Contribute to building an integrated learning platform and ecosystem that connects content, data, and coaching tools for a flawless, personalized learning experience

Conduct ongoing needs analysis to identify skill gaps, emerging training requirements, and opportunities to align learning initiatives with operational goals

Analyze learning outcomes and performance data to iterate and improve content, ensuring training drives measurable improvements in advisor performance

Contribute to the development and enhancement of learning analytics dashboards that connect training initiatives to business results

Qualification

Learning designAI-assisted trainingContent developmentArticulate StorylineLMS platformsLearning analyticsCollaborationCreativityAdaptability

Required

3+ years experience designing impactful blended learning experiences across ILT, eLearning, and other engaging formats

Tech-forward: You're excited about demonstrating AI and emerging tech to create dynamic learning solutions and improve efficiency

Analytical & Creative: You balance storytelling and creativity with data and insights to build effective learning

Collaborative: You thrive in cross-functional environments and can align learning design with business priorities and operational needs

Curious & Adaptive: You're energized by change and thrive in environments that challenge you to innovate and evolve how people learn

Skilled: You have solid understanding of tools like Articulate Storyline, Rise, or Captivate; LMS platforms; and editing tools like Camtasia or Audacity