Jet Linx · 5 hours ago
Client Relations
Eden Prairie, MN
Full-time
Onsite
Entry, Mid Level
$53K/yr - $74K/yr
2+ years expJet Linx is a company focused on providing high-quality aviation services. The Client Relations role is responsible for ensuring a smooth and seamless flight experience for clients, managing client accounts, and upholding Jet Linx service standards throughout the process.
Travel
Responsibilities
Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards
Plan and manage active trips for clients following the Jet Linx Service Standards
Manage, update, and maintain all client accounts, preferences, and expectations, using company systems
Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues
Proactively communicate, document, and resolve complaints, escalating to management as necessary
Provide internal and external follow-up to resolve any service failures appropriately
Perform Client Relations base duties as needed
Regular and predictable on-site attendance required
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions
Perform other duties as assigned
Qualification
Required
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed
Bachelor's degree or 2+ years' experience in an aviation service role
2 years of professional customer service experience required
Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US
Preferred
Aviation industry experience or interest preferred
Benefits
Health, dental and vision insurance
401(k) with 6% company match
Paid time off
Company paid life and short-term disability coverage
Company
Jet Linx
Jet Linx is an airline offering private jet travel services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nate Legband
CFO
Brent Claymon
Base Partner - Indianapolis
Recent News
2025-03-01
2025-01-09
Company data provided by crunchbase