Remote Help Desk Support jobs in United States
cer-icon
Apply on Employer Site
company-logo

Talentoma ยท 18 hours ago

Remote Help Desk Support

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$4,000/mo - $4,500/mo

Talentoma is hiring a Remote Help Desk Support Specialist to provide friendly, reliable IT help desk and technical support to users in a fully remote role. The specialist will handle everyday issues such as login problems, password resets, and basic troubleshooting, ensuring users receive effective support.

Staffing & Recruiting

Responsibilities

Respond to help desk tickets , support emails, and calls to resolve common technical issues
Assist with login issues, password resets, account access, and basic system troubleshooting
Walk users through clear, step-by-step troubleshooting instructions in a calm, supportive way
Document issues, troubleshooting steps, and resolutions for accurate tracking and future reference
Escalate complex or unresolved problems to senior support/technical teams when needed
Join virtual team meetings, share updates, and help identify recurring issues or trends

Qualification

IT supportTechnical supportHelp desk experienceCommunication skillsAttention to detail

Required

Comfortable using computers, web browsers, and common communication tools (email, chat, video)
Strong attention to detail with excellent written and verbal communication
Patient, professional, and able to stay calm when supporting frustrated users
Organized and able to follow procedures and ticketing workflows accurately
Reliable internet connection and a quiet, distraction-free home workspace

Preferred

Experience in IT support, help desk, technical support, or customer service is a plus

Benefits

100% remote / work from home with flexible scheduling
Paid training plus access to documentation, guides, and support resources
Supportive, positive team environment
Growth opportunities into Senior Help Desk Support, IT Support Specialist, or Technical Support roles

Company

Talentoma

twitter
company-logo
At Talentoma, we're redefining the recruitment experience by seamlessly connecting top-tier talent with leading companies.
dateFounded in 2024
location
Los Angeles, California, US
people-size11-50 employees
web-link
https://talentoma.com/

Funding

Current Stage
Early Stage
Company data provided by crunchbase