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Accenture · 9 hours ago

Office Operations Analyst

Houston, TX

Full-time

Onsite

Mid Level

$43K/yr - $103K/yr

3+ years exp

Accenture is a global professional services company, and they are seeking an Office Operations Analyst for their Houston office. The role involves providing office operations services and exceptional customer support while managing a variety of administrative tasks to ensure a seamless office experience.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Support life safety efforts, including badge access, audit reports, and general CCure administration

Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives

Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive

Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

Understand Accenture's collaboration/technology tools and support customer utilization of these tools

Support the planning for and execution of all on-site meetings and events

Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

Manage vendor relationships ensuring current NDA’s are on file

Prepare, pulling & analyzing data reports including those around in office bookings and activities

Seeks to analyze and solve problems

High level of professionalism with a good executive presence—demonstrated poise, calm under fire

Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments

Understands that decisions impact own work and may impact the work of others

Works as an individual contributor as a part of a team, with a focused scope of work

Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience

Qualification

Customer service experienceHospitality experienceMeeting/event coordinationMS Office SuiteOffice services operationsProactive mindsetInterpersonal skillsProblem-solving skills