Daniels Health · 8 hours ago
Lead Field Service Representative - 5481
Cleveland, OH
Full-time
Onsite
Senior Level
$22/hr - $24/hrDaniels Health is searching for a customer service oriented individual to join them as a Lead Field Service Representative. This role is responsible for assisting the Field Service Supervisor with supervising field service representatives and managing the inspection and servicing of products within assigned healthcare facilities.
Health CareHealth DiagnosticsManufacturingMedical
Responsibilities
Backfilling for field service representatives:
Travels to applicable service sites as needed
Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
Ensures staging area is neat and orderly and all delivery equipment is in working order
Checks and services containers throughout hospital according to Daily Service Schedule
Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
Lifting containers weighing up to 40 lbs
Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
Providing management support for field service representatives including but not limited to:
Addresses and resolves concerns
Evaluates service and provides training as needed for field service representatives
Provides clinical staff training for standard and premium accounts
Is readily available for servicing emergencies state-wide
Shadows representatives as needed to ensure quality service
Performing waste audits as needed
Leads and/or assists with customer installs
Qualification
Required
Customer service oriented individual
Experience in a labor-intensive job
Ability to lift containers weighing up to 40 lbs
Ability to push/pull wheeled transporters and/or palletized product up to approximately 300 lbs
Ability to travel to applicable service sites as needed
Ability to arrive on-time at facility in Daniels-appropriate uniform
Ability to check in with EVS staff on arrival/departure
Ability to check in and out of shifts using time tracking software
Ability to ensure staging area is neat and orderly and all delivery equipment is in working order
Ability to check and service containers throughout hospital according to Daily Service Schedule
Ability to exchange containers, load transporters with full containers, and transport full containers to storage area
Ability to stay in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
Ability to periodically communicate with nurses, nurse managers, environmental services managers, and other stakeholders regarding current needs
Ability to address and resolve concerns for field service representatives
Ability to evaluate service and provide training as needed for field service representatives
Ability to provide clinical staff training for standard and premium accounts
Availability for servicing emergencies state-wide
Ability to shadow representatives as needed to ensure quality service
Ability to perform waste audits as needed
Ability to lead and/or assist with customer installs
Preferred
Can-do attitude
Commitment to efficient, timely scheduling
Benefits
Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one!!
Company
Daniels Health
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Daniels
CEO & Founder
Recent News
Precedence Research
2025-07-22
Company data provided by crunchbase