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Great Wolf Lodge · 12 hours ago

Kids Entertainment Supervisor

Grapevine, TX

Full-time

Onsite

Mid Level

$19.75/hr - $19.75/hr

Great Wolf Lodge is a family-friendly resort that offers a variety of entertainment options for guests. The Kids Entertainment Supervisor leads the Kid’s Entertainment team to create engaging activities and experiences while ensuring brand standards are met.

Resorts

Responsibilities

Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"

Ensure the Kid’s Entertainment schedule is executed to brand standards and on-time for each offering

Ensure leadership presence on the floor during all scheduled Kid’s Entertainment offerings

The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty

Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests

Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills

Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge

Work with Entertainment leader to ensure Kid’s Entertainment Brand Standards, including scheduling are met

Assist in participating and providing feedback on corporate projects, as assigned

Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc

Elevate and perform all branded experiences consistently according to Standard Operating Procedures

Provide High Paws cards for recognition of exceptional Pack Members

Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)

Assist in leadership for all aspects of Kid’s Entertainment programming at the property

Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions

Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site

Ensure a safe, clean, and professional environment for guests and Pack Members

Qualification

Event planningCustomer serviceChildrenMicrosoft OfficeTeam managementCommunication skillsPositive attitudeTeamwork skills

Required

High School diploma or equivalent experience

Requires working knowledge of Microsoft Office products

In good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)

Must have prior experience working with children

Ability to multi-task and prioritize a variety of tasks with minimal direction

Event planning knowledge

Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays

Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Successful completion of a criminal background and drug screen

Communication skills, ability to manage a team

Ability to lift up to 50 lbs

Able to sit and/or stand for long periods of time

Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes

Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes