Mygrant Glass Company ยท 5 hours ago
Bilingual Customer Service Representative - B046
Houston, TX, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrMygrant Glass is the largest independent auto glass distributor in the United States, and they are seeking a dependable Bilingual Customer Service Representative to provide outstanding support to their customers. In this role, you will be the first point of contact for both English- and Spanish-speaking clients, handling calls, processing orders and payments, and ensuring professional service.
Industrial ManufacturingManufacturingRetailSupply Chain Management
Responsibilities
Enter customer orders for auto glass parts and process customer returns
Process daily cash, credit cards, and check deposits with accurate data entry
Assist with inventory - interacting with operation warehouse inventory control
Interact with customers via telephone and in-person providing information and assistance
Manage customer accounts with discretion and escalate customer concerns as needed
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution
Keep records of customer interactions, process customer accounts and file documents
Manage large amounts of incoming phone calls
Develop working knowledge of the evolving products and services to better serve customers
Qualification
Required
Professional demeanor with superior telephone and people skills
Able to communicate clearly
Must be organized and able to multi-task
General knowledge of Microsoft products
Ability to work collaboratively in a team environment
Excellent at resolving customer conflict
Willing to learn and follow directives
Exhibit patience and attentiveness
Exceptional time management skills with impeccable follow through
Technologically proficient
Preferred
Type 30 wpm
Bilingual preferred
High School Diploma, GED or equivalent preferred
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holiday pay
On-the-job training and advancement opportunities
Company
Mygrant Glass Company
Mygrant Glass Company is an industrial manufacturer and supplier of various auto glass products.
Founded in 1926
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom McGinnis
Chief Financial Officer
Jared Stefango
Chief Operating Officer
Company data provided by crunchbase