Metso · 11 hours ago
Global Field Service Specialist - HPGR
Waukesha, WI
Full-time
Hybrid
Mid, Senior Level
5+ years expMetso is a frontrunner in sustainable technologies and is seeking a Global Field Service Specialist - HPGR to support Grinding PL equipment for Capital Plant and Services. The role involves providing advisory services, troubleshooting mechanical issues, and training client personnel to ensure the effective operation of equipment.
Oil and Gas
Responsibilities
Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, Metso and customer policies/procedures/rules/regulations, specific instructions, etc
Provide advisory service during installation, checkout, start-up, and commissioning to ensure safety and proper equipment and system erection by customer, customer's sub-contractor, Metso labour and/or Metso sub-contractor is in accordance with contract designs and drawing requirements
Coordinate field activity with the customer, customer’s sub-contractor, Metso labor and/or Metso sub-contractor to maintain the specified schedule
Make mechanical and process measurements and collect historical data on the equipment operation
When appropriate, make recommendations to improve operational methods and/or efficiency
Troubleshoot mechanical problems and advise on corrective action and repairs
Keep the Project Manager, Field Service Manager and Engineering team up to date daily as necessary on-site progress, problems & delays
Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors
Write, and timely submit, accurate, detailed technical reports of completed projects for submission to the customer and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log
Submit internal daily construction reports covering activity at the jobsite
Document all job delays and their cause and ensure client comprehends and signs the documentation
Communications with the client to ensure satisfaction with job progress and quality
Insure client issues proper documentation for extra work and changes
Ensure client signs time verification sheets for Metso and Metso subcontractor personnel prior to leaving site
Ensure sub-contractors verify problems and provide proposals for re-work and extra work
Perform training of the client's personnel in mechanical and/or electrical maintenance of the equipment
Assist in the marketing of field service, retrofits, and spare parts
Timely submission of accurate expense reports according to Metso travel policies and procedures
Work in liaison with the various technical support staff within the Metso organization
Recommend operating and maintenance procedures to insure proper function of equipment
Train customer staff in proper methods to operate, maintain and repair the equipment
Visit customers with the sales force to develop and grow service business opportunities
When appropriate, deliver technical seminars to plant personnel in safely performing maintenance, repairs, and upgrade work
Train other Metso Field Service Engineers and Field Service Technicians in the safe and proper methods and procedures to maintain and repair Metso equipment
Performs other duties as assigned by the Field Service Manager and/or General Manager of Field Service
Qualification
Required
Associate degree, diploma or similar in the field of engineering or with relevant field experience of 5 years plus in millwright certification, automation, instrumentation, process, electrical or welding background etc
3 years+ experience in sitework
Installation and Mechanical Commissioning of HPGR Grinding Equipment
Ability to obtain international driver's licence
Valid passport
Excellent problem-solving skills
Excellent negotiation and persuasive skills
Excellent communication and interpersonal skills
Excellent written & verbal English skills are essential
Preferred
Previous experience in HPGR equipment and systems
Strong mechanical knowledge of associated pyro processes and procedures
Benefits
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority – both your physical and mental health is our priority
Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
Gender neutral parental leave - 18 weeks paid in full
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Comprehensive medical benefits including discounted private health insurance for employees and immediate family
Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.
Company
Metso
Metso innovates in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metal refining.
10001+ employees
H1B Sponsorship
Metso has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.14B2025-05-21Post Ipo Debt· $339.99M
2025-04-29Post Ipo Debt· $797.59M
2002-06-28IPO
Leadership Team
Sami Takaluoma
President & CEO
H
Hannele Jarvisto
VP, people operations development
Recent News
News Powered by Cision
2025-12-22
News Powered by Cision
2025-12-22
Business Recorder
2025-12-22
Company data provided by crunchbase