CWTSatoTravel · 4 hours ago
Defense and Government/Travel Consultant l (Entry Level) onsite Elmendorf AFB Alaska
CWTSatoTravel is a global leader in travel management services, specializing in seamless travel solutions for U.S. federal clients. As a Defense & Government Travel Consultant, you will provide outstanding customer service to corporate travelers by creating travel arrangements and ensuring a high-quality travel experience.
Travel
Responsibilities
Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Escalate most complex bookings to more experienced staff
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
Qualification
Required
English fluent – written and spoken
Detail-oriented
Good verbal and written communication skills
Basic MS Office
A genuine passion for high-quality customer service
Strong teamwork skills
A positive, 'can do' attitude
Willingness to learn and grow
CWT accepts Military experience/certifications as a substitute for some requirements
Must be a US Citizen
Subject to a company and government background investigation including a criminal history and credit record review
Required to adhere to all government-required and/or company-mandated information security policies and regulations
Required to take all Information Security and Privacy Act training required by the Government and/or company
Required to safeguard any traveler personal identifiable information (PII) in accordance with applicable information security policies or regulations
Preferred
2nd language a plus
Any travel industry-related experience
Customer Service
Benefits
Hands-on paid training in the travel industry
Competitive compensation — including shift differentials, referral bonuses, and supplier incentives.
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions are available
Flexible working options: Full-time, part-time, working nights and weekends.
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups