National Dentex Labs · 7 hours ago
Diagnostic Technical Advisor II- CDT Required
Las Vegas, NV
Full-time
Onsite
Senior Level
5+ years expNational Dentex Labs is a leading healthcare organization specializing in the dental industry, seeking a full-time Diagnostic Technical Advisor II at NDX Studio 360 in Las Vegas, NV. The role involves providing technical assistance and advice to dentists, effective communication with internal teams, and continuous education on new dental products.
ConsultingDentalHealth CareMedical Device
Responsibilities
Provide technical assistance to our customers
Counsel and advise Dentists on a variety of products, including treatment plans and designs
Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist
Communicate effectively with internal teams to ensure case resolutions
Occasional, hands-on details to restorations for corrections and modifications as needed
Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation
Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products
Responsible for continuous education on new dental products and fabrication technics
Responsible for documenting all customer interaction using company provided software
Qualification
Required
Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations
Must possess great customer service skills to interact with Dentist
Intermediate computer skills are required
Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing
CDT required
High School Diploma/GED
A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
Strong verbal and written communication skills
Strong computer skills – MS Office Excel, Word, Outlook
Detail-oriented – ability to manage multiple projects/assignments at one time
Dependable, Team Player
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
Preferred
Knowledge of digital production such as CAD/CAM & IOS is preferred
Benefits
Health, dental, vision, disability, and life insurance
Paid holiday, vacation, and sick time
401K with company contribution
Tuition reimbursement
Possibility for Sign-On Bonus and Relocation
Company
National Dentex Labs
National Dentex Labs offers full dental prosthetic services, including fixed restorations, dentures and sleep dentistry devices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicole Milnthorpe
Chief Financial Officer
Jennifer Hill
Senior Human Resources Business Partner
Recent News
2025-06-02
Company data provided by crunchbase