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Chevron · 17 hours ago

Customer Service Representative

Maple Valley, WA

Part-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

Chevron Stations Inc (CSI) is looking for hardworking individuals who value safety and teamwork. The role involves providing exceptional guest service, maintaining cleanliness and safety standards, and conducting point-of-sale activities accurately.

EnergyFossil FuelsGeothermal EnergyManufacturingNatural ResourcesOil and GasRenewable Energy

No H1B

Responsibilities

Maintain courteous, professional contact with co-workers, customers, vendors, and community at large

Maintain neat appearance and good personal hygiene in compliance with CSI image standards

Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately

Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process

Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures

Follow federal law and company standards on carding customers for all age restricted products sold at the stations

Work professionally with vendors and contractors

Regular and punctual attendance is expected

Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact

Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment

Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently

Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable

Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed

Actively promote store specials and other marketing programs

Cross-check price of delivered goods for accuracy

Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store

Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)

May perform other duties as assigned by management

Qualification

Customer serviceFood handling certificatesCooking experienceAttention to detailProfessionalismJudgementTeamworkCommunication

Required

Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters

Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays

Strong attention to detail

Ability to handle challenging situations professionally and exercise exceptional judgement

Ability to work both independently and in team settings

Must possess required up-to-date food handling certificates, as required by law (in specific locations only)