Director, IT Operations jobs in United States
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STACK Infrastructure · 13 hours ago

Director, IT Operations

STACK Infrastructure is an award-winning industry leader in providing digital infrastructure to innovative companies. The Director of IT Operations is responsible for the operational health and lifecycle management of Operational Technology services, ensuring reliable and cost-effective IT service delivery across STACK’s global footprint.

Data CenterInformation ServicesInformation TechnologyIT Infrastructure
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H1B Sponsor Likelynote

Responsibilities

Own end-to-end IT operational service delivery, ensuring availability, stability, and performance of operational technology services
Establish and maintain IT operations policies, procedures, and governance frameworks aligned with ITIL best practices
Provide executive oversight of incident, problem, and change management, ensuring consistent execution and continuous improvement
Lead service provider and vendor management, including contracts, SLAs, KPIs, and service reviews
Oversee IT and OT asset inventory and lifecycle management, ensuring accurate tracking, refresh planning, and decommissioning
Ensure audit readiness, compliance, and operational risk management, including remediation planning and documentation
Own the IT Operations budget, forecasting costs and managing spend against approved targets
Define and monitor operational performance metrics, delivering regular reporting to executive leadership
Partner with Systems Engineering, Network Engineering, Telecom, Construction, Critical Operations, and Finance teams to ensure smooth transitions from design/build to steady-state operations
On-call availability may be required to respond to emergency situations

Qualification

ITILService managementChange managementVendor managementBudgetingAsset lifecycle managementData center operationsTeam buildingAnalytical skillsCommunicationProblem-solving

Required

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
10+ years of experience in IT or infrastructure operations
5+ years in senior operational leadership roles
Strong ITIL, service management, and change management background
Proven experience managing MSPs, vendors, and outsourced services
Experience with budgeting, asset lifecycle management, and audits

Preferred

Data center operations experience strongly preferred

Benefits

Healthcare
Dental Care
Vision Insurance
Life Insurance
Paid Time Off
Paid Leave Programs

Company

STACK Infrastructure

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STACK Infrastructure provides digital infrastructure solutions, focusing on data centers, colocation, and build-to-suit projects.

H1B Sponsorship

STACK Infrastructure has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
$9.35B
2025-10-22Debt Financing· $261.68M
2025-07-23Debt Financing· $853.73M
2025-05-13Debt Financing· $1.4B

Leadership Team

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Brian Cox
Interim Chief Executive Officer, STACK Infrastructure EMEA
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Matthew VanderZanden
CEO for Americas
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Company data provided by crunchbase