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Siemens · 10 hours ago

Smart Infrastructure Buildings Sustainability Client Service Manager

Albany, NY

Full-time

Onsite

Mid, Senior Level

5+ years exp

Siemens is a global technology company focused on enabling sustainable progress through technology. The Smart Infrastructure Buildings Sustainability Client Service Manager (CSM) will serve as the customer interface for Sustainability service programs, ensuring customer satisfaction and financial performance while coordinating deliverables and enhancing service growth.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Manage Deliverables and Customer Experience for Sustainability Service Programs

Ensure customer satisfaction and promptly respond to inquires and ad hoc requests

Present or coordinate the presentation of all deliverables to external customer including maintenance(s) performed, monitoring and annual M&V reporting. This will include coordination with both internal and external resources for timeliness completion of deliverables

Maintain continuous customer communication via Navigator Dashboard & on-site or virtual meetings

Ensure understanding of guarantee & SIEMENS/CLIENT responsibilities

Ensure understanding of all aspects of assigned service agreements & invoicing. Complete administrative tasks as required for invoicing and payments

Facilitate execution of contract amendments during the guarantee and performance phase

Ensure Successful Financial Performance of Assigned Sustainability Service Programs through:

Timely execution of service agreement bookings, renewals and maintenance planning

Achievement of order intake and revenue margin targets

Utilize service agreement performance tracking tools for contract analysis and strive to improve underperforming contracts

Accurately enter time and expenses

Review Monitoring & Reporting Outcomes to Proactively Address Underperformance & Opportunities

Address areas of underperformance that have or are likely to result in customer dissatisfaction or guarantee shortfall through coordination with customer and internal Sustainability management

Address opportunities for further optimization of customer facilities through coordination with customer, Sustainability and/or Service Sales, and Sustainability management

Collaborate with Sustainability Asset Management team regarding Distributed Energy Systems (Solar PV, Battery Storage, etc.) performance to ensure optimization and prioritization of maintenance

Support the Development of Robust Sustainability Service Programs Throughout Customer Lifecycle

Coordinate during project development to ensure ongoing service value & cost-effectiveness in new service programs

Leverage opportunities to grow or rescope service programs to incorporate Siemens service portfolio, especially digital and remote services, to drive continuous facility optimization for assigned customers

Proactively pursue knowledge of Smart Infrastructure service lines and collaborate with Business Development Manager for new opportunities and how they may address a customer’s needs

Strive to identify additional service growth opportunities within assigned portfolio through routine deliverables or ad hoc engagements with customers. Provide status updates and next steps to assigned supervisor and provide support to sales to close the opportunities

Oversee timeliness, quality and presentation of all deliverables associated with assigned service programs while maintaining outstanding customer satisfaction

Review recommendations from proactive maintenance, monitoring and annual M&V reports and oversee internal and external coordination to address known areas of underperformance that are or are likely to result in a contractual shortfall, or that present opportunities to further support their customer's goals

Ensure successful financial management of assigned service agreements including:

Timely execution of service agreement bookings, renewals, and maintenance planning in coordination with Branch and Sustainability administrative support

Meeting or exceeding order intake (SARR) and revenue margin targets for assigned service agreement portfolio

Provide customer support in developing outcome-based service programs designed to leverage proactive fault identification and remote resolution to ensure a positive ESCO customer experience and to set the stage for future digital and remote services to ensure successful long-term building performance

Actively identify additional service growth opportunities within their portfolio and have knowledge of service offerings that may fit to a customer’s needs. CSM should also provide support to sales and development for the additional service growth opportunities

Qualification

Building TechnologyEnergy Savings Performance ContractingHVAC SystemsCertified Energy ManagerMicrosoft Office

Required

High school diploma or state-recognized GED

On-the-job experience working within: The Building Technology industry, Energy Savings Performance Contracting industry, Engineering HVAC or Building Automation, Fire Alarm, or Security systems

Experience with Microsoft Office and business software systems

Must be 21 years of age and possess a valid driver's license with limited violations

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship