Apply on Employer Site

RWJBarnabas Health · 12 hours ago

Assistant Director

Jersey City, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

$115K/yr - $173K/yr

5+ years exp

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine. They are seeking an Assistant Director of Radiology Services to provide operational, clinical, and administrative leadership support to the Director of Radiology, focusing on quality, process improvement, and patient experience.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

Support the Director of Radiology in daily operations across all imaging modalities (CT, MRI, X-ray, Ultrasound, Mammography, IR, Nuclear Medicine, etc.)

Assist with workflow optimization, throughput improvement, and resource utilization

Monitor daily operations to identify issues requiring intervention vs. escalation to the Director

Ensure departmental processes align with hospital goals, policies, and strategic initiatives

Partner with the Director of Radiology to identify, implement, and sustain process improvements across all imaging modalities

Completes tasks and assignments in a timely, accurate and efficient manner. Remains positive and focused despite obstacles and setbacks

Demonstrates a sense of urgency in completing assignments

Organizes multiple assignments and/or projects simultaneously to accomplish goals

Lead initiatives aimed at improving exam turnaround times (TAT), throughput, scheduling efficiency, and workflow standardization

Use operational data (volume, staffing, TAT, delays, bottlenecks) to recommend and implement improvements

Support Lean, Six Sigma, or continuous improvement methodologies as directed

Ensures technologist, supervisors, leads, temps agency techs, clerical staff meets requirements as defined by applicable Department Specific Equipment Competency Checklist

Escalate system-level barriers or resource constraints impacting performance to the Director

Follow up on all open items with required solution/action plan

Actively support staff engagement initiatives aligned with departmental and organizational goals

Assist with strategies to improve Press Ganey scores, employee engagement survey results, and service recovery outcomes

Partner with managers, supervisors, lead techs, staff to:

Address workflow pain points impacting morale

Improve communication and transparency

Promote accountability, recognition, and professional growth

Promote a Just Culture environment focused on accountability, safety, and staff engagement

Participate in corrective action processes under the guidance and direction of the Director

Support initiatives that enhance the patient experience across all imaging touchpoints, including scheduling, wait times, communication, and service recovery

Monitor Press Ganey and patient feedback trends; assist in developing and tracking action plans

Collaborate with frontline teams to address patient concerns and improve consistency in patient-facing behaviors

Escalate systemic patient experience concerns to the Director

Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests

Qualification

Radiology OperationsProcess ImprovementTAT OptimizationStaff EngagementPatient ExperienceARRT CertificationHealthcare AdministrationUnion Environment ExperienceLean MethodologiesSix Sigma