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Victoria’s Secret & Co. · 11 hours ago

Customer Experience Manager - Victoria's Secret - Kitsap - Silverdale, WA

Silverdale, WA

Full-time

Onsite

Mid Level

$21.75/hr - $31.40/hr

3+ years exp

Victoria’s Secret & Co. is a leading retailer focused on delivering exceptional customer experiences. The Customer Experience Manager is responsible for driving top-line sales through effective team leadership, coaching, and operational excellence.

ApparelBeautyFashionRetail

No H1B

Responsibilities

Leading and demonstrating company values within the store

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling

Conducting associate observations and associate coaching

Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer

Linking results to behaviors and actions to drive top-line sales

Independently managing labor hours within the store to drive top line sales and profit

Owning the overall appearance and presentation of brand by maintaining visual merchandising standards

Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand

Demonstrating and leading company policy and procedures

Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing

Qualification

Retail leadership experienceCustomer satisfaction improvementBusiness report analysisTeam developmentCross-functional influenceTechnology usageSelf-awarenessFeedback incorporationFlexible schedule