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Scrunch · 12 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

$100K/yr - $150K/yr

5+ years exp

Scrunch is a venture-backed startup on a mission to revolutionize marketing through AI technology. The Enterprise Customer Success Manager will ensure clients effectively adopt and maximize the value of Scrunch's generative AI search optimization software, serving as a key point of contact and advisor to enterprise clients.

Artificial Intelligence (AI)Information TechnologyInternet

Responsibilities

Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution

Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization

Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction

Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.)

Qualification

Customer success managementMarketing technologySaaS experienceStrategic account managementCommunication skillsTeam collaboration

Required

5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies

Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients

Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction

Experience working in early-stage startups or SaaS environments, where you've helped define new processes and customer success strategies

Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success