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N.C. Department of Information Technology · 7 hours ago

User Support Specialist (Temporary)(Buncombe County)

Buncombe County, NC

Full-time

Onsite

Entry, Mid Level

$41/hr - $41/hr

2+ years exp

The N.C. Department of Information Technology is seeking a User Support Specialist to provide temporary support within the Department of Health and Human Services. The role involves utilizing knowledge of IT principles to resolve technical issues and implement new technologies while ensuring effective communication with clients and stakeholders.

Information Technology & Services

Work & Life Balance

Qualification

Computer Science DegreeInformation Technology ExperienceAdvanced System AnalysisProblem-Solving SkillsClient Relationship ManagementEffective CommunicationLeadership Skills

Required

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role

Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role

High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role

An equivalent combination of education and experience

Thorough knowledge, understanding and use of the principles, theories and practices pertinent to the area of responsibility

Thorough knowledge of appropriate security measures of the organization

Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity

Ability to implement and research appropriate new technologies

Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action

Work requires excellent analytical and problem-solving skills

Ability to communicate solutions to technicians, analyst, other specialists, and other affected personnel to aid their future solving ability

Ability to establish and maintain effective working relationships

Ability to provide leadership and planning for organization

Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients

Ability to analyze and assess client needs to develop effective and appropriate solutions

Benefits

Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).