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RWJBarnabas Health · 8 hours ago

Financial Counselor (Customer Services) - Full Time, Day - Toms River, NJ

Toms River, NJ

Full-time

Onsite

Entry Level

$20.14/hr - $25.47/hr

1+ years exp

RWJBarnabas Health is seeking a Financial Counselor to support the Patient Financial Services department. The role involves assisting patients with their financial inquiries, managing billing processes, and ensuring timely resolution of accounts receivable issues.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations

Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix

Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities

Work collaboratively across teams, with peers, and revenue cycle departments