IT Services Engineer jobs in United States
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Data Analysis Incorporated ยท 1 day ago

IT Services Engineer

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Data Analysis Incorporated (DAI) is dedicated to using technology and innovation to bring change and growth to their businesses. The IT Services Engineer provides hands-on technical support for employees across all company locations, focusing on managing end-user computing devices and improving IT support processes.

AccountingHuman Resources
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H1B Sponsor Likelynote

Responsibilities

Provide in-person and remote technical support for employees, troubleshooting hardware, software, and connectivity issues
Deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
Assist in managing Active Directory, Endpoint Central, and MDM solutions for secure and efficient device management
Analyze and improve IT processes to increase efficiency and reduce end-user friction
Maintain IT asset inventory, ensuring accurate tracking and lifecycle management
Document IT processes, troubleshooting guides, and end-user support documentation

Qualification

Windows troubleshootingActive DirectoryMicrosoft 365CompTIA A+Jira Service ManagementZoomCustomer serviceCommunication skillsProblem-solvingTeamwork

Required

Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Experience: 2+ years in IT support, workplace services, or a similar role
Strong troubleshooting skills for Windows-based environments, with some macOS support
Experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom
Knowledge of MDM solutions for device management is a plus
Understanding of networking basics and endpoint security best practices
Ability to analyze and improve IT workflows for better efficiency
Strong customer service and communication skills
Ability to explain technical issues to non-technical users
Proactive problem-solving mindset with attention to detail
Ability to work independently and as part of a team

Preferred

CompTIA A+, Security+, or Network+
Microsoft Fundamentals or Associate-level certifications (e.g., MS-900, MD-100, MD-101)

Company

Data Analysis Incorporated

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Data Analysis Incorporated provides strategic direction and guidance to its divisions operating in diverse industries.
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
https://www.daicompanies.com/

H1B Sponsorship

Data Analysis Incorporated has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2021 (1)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Aileen Ruiz
Senior Talent Acquisition Business Partner
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Alfonso Flores
Talent Acquisition Business Partner
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Company data provided by crunchbase