RWJBarnabas Health · 8 hours ago
Financial Counselor (Customer Services) - Bilingual English/Spanish required
Hamilton Township, NJ
Full-time
Onsite
Entry Level
$20.14/hr - $25.47/hr
1+ years expRWJBarnabas Health is a healthcare organization seeking a Financial Counselor to support the Patient Financial Services department. The role involves assisting patients with their financial inquiries, managing accounts receivables, and facilitating financial assistance applications.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations
Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
Work collaboratively across teams, with peers, and revenue cycle departments
Qualification
Required
HS diploma
Bilingual- Spanish and English required (Please indicate on application/resume)
1-2 years' experience in healthcare insurance billing or account follow-up
Strong knowledge of Patient Accounting systems
Strong customer service skills
Must be able to work in a team environment that requires quick turnaround and quality output
Preferred
Prior experience with Medicaid and Charity Care
Benefits
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
Paid Time Off (PTO)
Short & Long Term Disability
Life & Accidental Death Insurance
Health Care/Dependent Care Flexible Spending Accounts
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
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