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Westgate Resorts · 17 hours ago

Name Change Administrator

Ocoee, FL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

0+ years exp

Westgate Resorts is a leader in the timeshare and hospitality industry, providing diverse vacation experiences across the United States. The Name Change Administrator is responsible for handling owners' requests related to processing insurance claims, title transfers, and name change requests, while providing analytical support for related functions.

CasinoHospitalityResorts

Responsibilities

Handle high volumes of correspondence with owners, courts, and attorneys regarding title changes

Draft and send responses to owners, attorneys, and trustees to resolve title-related issues

Track and manage incoming mail daily; send procedural letters to owners outlining required documentation

Maintain and follow up on mailout codes to ensure timely resolution

Manage assigned CSM cases, ensuring resolution within 24 hours

Complete daily departmental tasks and assist with special projects or administrative functions

Communicate with attorneys and internal departments to resolve title issues

Scan all incoming correspondence and mail out documents related to name changes

Pick up and deliver mail during assigned weeks or upon management request

Prepare and package shipments via FedEx, USPS, etc

Support team members upon completion of assigned duties

Review and respond to emails in a timely and professional manner

Provide phone support to assist owners and internal teams as needed

Qualification

Bilingual (English/Spanish)Communication skillsAttention to detailTime managementAnalytical skills

Required

Bilingual (English and Spanish) REQUIRED

Ability to read, analyze, and interpret payment histories

Ability to effectively present information and respond to questions from managers and other departments

Strong written and verbal communication skills with owners

Ability to manage multiple tasks, prioritize deadlines, and maintain organized records in a fast-paced environment

Demonstrated ability to maintain a high level of attention to detail and accuracy in all tasks, ensuring quality and compliance with established standards

Ability to work independently and manage time effectively

High school diploma or general education degree (GED); one to three months of related experience and/or training; or an equivalent combination of education and experience (TBD)