National Association of Latino Healthcare Executives ยท 10 hours ago
Account Manager V, Commercial – National
Oakland, CA
Full-time
Hybrid
Senior Level
5+ years expNational Association of Latino Healthcare Executives is seeking an Account Manager V to develop and implement complex sales and retention strategies for health insurance or workers compensation accounts. The role requires building and maintaining relationships with customers, driving performance data, and collaborating to meet competitive revenue and growth targets.
Health CareHospitalMedical
Responsibilities
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others
Drives a positive customer experience and market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to drive contract, benefit/service, and renewal activities; demonstrating highly advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns; demonstrating a highly advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to drive engagement programs (e.g., member wellness); and providing accurate information including highly advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs and guiding others to do the same
Demonstrates commitment to KP sales and retention goals by: implementing complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs), maintaining updated Customer Relationship Management (CRM) platform, and guiding others to do the same; and driving the sustained growth and competitive position of KP in the market
Contributes to the execution of sales and renewals by: collaborating across teams to drive the RFR process for complex accounts, following established timelines and best practices; driving complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; driving task progress across functions to facilitate the negotiation of complex and/or custom contracts and pricing; and developing and implementing strategies for cross-sell and upsell to increase growth and retention
Supports internal and external communication by: driving collaboration across functions to develop account strategy; guiding the flow of information across functions to advance the process of meeting deadlines and objectives; providing highly advanced recommendations to customer channels on all aspects of health benefits/services strategy and offering; and representing the marketplace perspective to inform strategic direction and decision-making of senior leadership
Qualification
Required
Selected candidate must reside in the PNW or California
This role is expected to work remotely with required travel to a Kaiser Permanente location or customer site as needed
Develops and implements complex sales and retention strategy for health insurance or workers compensation accounts
Drives opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets
Builds and maintains relationships with customers, consultants, brokers, and/or channel partners
Provides information and highly advanced product knowledge, and resolving or escalating concerns
Demonstrates highly advanced knowledge of customer businesses and develops account strategies in alignment with customer goals
Collaborates internally and externally to develop account strategy, including driving communication, and recommending solutions to customers
Drives best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits
Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market
Promotes learning in others by communicating information and providing advice to drive projects forward
Builds relationships with cross-functional stakeholders
Listens, responds to, seeks, and addresses performance feedback
Provides actionable feedback to others, including upward feedback to leadership and mentors junior team members
Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas
Influences team members within assigned team or unit
Adapts to competing demands and new responsibilities
Adapts to and learns from change, challenges, and feedback
Models team collaboration within and across teams
Conducts or oversees business-specific projects by applying deep expertise in subject area
Promotes adherence to all procedures and policies
Partners internally and externally to make effective business decisions
Determines and carries out processes and methodologies
Solves complex problems
Escalates high-priority issues or risks, as appropriate
Monitors progress and results
Develops work plans to meet business priorities and deadlines
Coordinates and delegates resources to accomplish organizational goals
Recognizes and capitalizes on improvement opportunities
Evaluates recommendations made
Influences the completion of project tasks by others
Drives a positive customer experience and market turnaround expectations
Building and maintaining strategic relationships with customers, consultants, brokers, and/or channels
Acts as the KP representative to drive contract, benefit/service, and renewal activities
Demonstrates highly advanced product knowledge when educating customers, consultants, brokers, and/or channel partners
Resolves complex questions or concerns
Demonstrates a highly advanced understanding of prospect or customer business
Ensures that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals
Partners with engagement team/specialist to drive engagement programs (e.g., member wellness)
Provides accurate information including highly advanced recommendations for new products, benefits/services offerings, and pricing models
Guides others to do the same
Demonstrates commitment to KP sales and retention goals
Implements complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business
Documents progress on Key Performance Indicators (KPIs)
Maintains updated Customer Relationship Management (CRM) platform
Guides others to do the same
Drives the sustained growth and competitive position of KP in the market
Contributes to the execution of sales and renewals
Collaborates across teams to drive the RFR process for complex accounts
Follows established timelines and best practices
Drives complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation
Drives task progress across functions to facilitate the negotiation of complex and/or custom contracts and pricing
Develops and implements strategies for cross-sell and upsell to increase growth and retention
Supports internal and external communication
Drives collaboration across functions to develop account strategy
Guides the flow of information across functions to advance the process of meeting deadlines and objectives
Provides highly advanced recommendations to customer channels on all aspects of health benefits/services strategy and offering
Represents the marketplace perspective to inform strategic direction and decision-making of senior leadership
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
Company data provided by crunchbase