RWJBarnabas Health · 14 hours ago
Financial Counselor (Customer Services) - Bilingual English/Spanish required
New Brunswick, NJ
Full-time
Onsite
Entry Level
$20.60/hr - $25.84/hr
1+ years expRWJBarnabas Health is a leading healthcare organization, and they are seeking a Financial Counselor to support the Patient Financial Services department. This role involves assisting patients with their billing and financial inquiries, resolving accounts receivable issues, and ensuring timely payment processing.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations
Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
Work collaboratively across teams, with peers, and revenue cycle departments
Qualification
Required
HS diploma
Bilingual- Spanish and English required (Please indicate on application/resume)
1-2 years' experience in healthcare insurance billing or account follow-up
Strong knowledge of Patient Accounting systems
Strong customer service skills
Must be able to work in a team environment that requires quick turnaround and quality output
Preferred
Prior experience with Medicaid and Charity Care
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
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