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Holy Cross Health · 10 hours ago

Financial Counselor-Bilingual Required

Silver Spring, MD

Full-time

Onsite

Mid Level

$18.78/hr - $26.29/hr

3+ years exp

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties. They are seeking a Financial Counselor who will serve as a patient advocate on billing issues, assisting patients in financing their healthcare and implementing financial assistance policies with fairness and accuracy.

Health CareHealth DiagnosticsMedical

Responsibilities

Provide HCH financial assistance application with good explanation of how to complete it. Receive applications and check for completeness. Request additional documents from patients when necessary. Follow up with patient regarding what’s pending

Resolve patient’s billing concerns via the telephone, correspondence, or in-person

Investigate problems and complaints, and initiate resolution in a professional and efficient manner

Process credit card payments for various hospital departments and record transactions as indicated by accounting department procedures

Able to interpret clinical data sufficiently to determine eligibility for various programs

Must possess excellent auditing and analytical skills for reconciliation of accounts

Able to interpret, read, and work from computer reports, and spread sheets

Qualification

Medical claims managementMedicaidMedicareBilingual EnglishSpanishAuditing skillsProficiency with WindowsProficiency with WordProficiency with ExcelVerbal skillsBasic medical terminologyWritten skills

Required

High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician's office setting

Must be bilingual English and Spanish

Knowledge of basic medical terminology

Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services

Proficiency with Windows, Word & Excel

Excellent verbal and written skills with the ability to articulate information in a clear and concise manner