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Allegacy Federal Credit Union · 9 hours ago

Financial Center Supervisor

Winston-Salem, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Allegacy Federal Credit Union is committed to doing right by its members and is seeking a Financial Center Supervisor to assist with loan applications, new memberships, and the overall customer service experience. The role involves supervising employees, cross-selling products, and ensuring high-quality service in alignment with the organization's values.

Financial Services

Responsibilities

Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture

Meet or exceed established service goals

Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors

Assist sales efforts within the financial center

Interview applicant to ascertain request and make appropriate product recommendation

Process loan applications to ensure prompt examination of applicant’s credit worthiness, loan closing are completed timely, and are consistent with AFCU policies and procedure

Educate and coach other employees on offering and selling AFCU products and services

Recommend other credit union products (cross-sell) based on identified needs through the interview process. Typically 50% of this job’s requirements are cross selling

Assist with supervision, motivation and development of staff

Assist other departments throughout the credit union to grow membership and increase community awareness of AFCU

Incorporate AFCU performance attributes in daily work activities along with the willingness and ability to display a professional, courteous and helpful attitude to members (internal as well as external)

Assist financial center manager with daily activities of the financial center

Assist manager with audit compliance as well as security, safety and maintenance of financial center assigned

Assist in hiring employees, directing work assignments, performance reviews, rewarding and disciplining employees

Qualification

Sales performanceCustomer service skillsLeadership qualitiesRetail banking experienceComputer proficiencyVerbal communicationWritten communicationProfessional mannerIndependent judgmentProblem solvingConfidentialityTeamwork

Required

Demonstrated successful sales performance that support and promote a sales and service culture within AFCU

Ability to work well with others and demonstrate leadership qualities

Demonstrates strong verbal and written communication skills

Ability to discuss, recommend and open all AFCU's programs and services

Demonstrated customer service skills, including problem solving for members

Ability to conduct business in a professional manner, exercising personal discretion and independent judgment, while maintaining compliance with policies, laws, and regulations

Ability to maintain confidentiality in respect to the member's financial affairs

Two or more years experience in a retail sales banking environment

Demonstrated familiarity and proficiency with computers required

Eligible to be registered as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System