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Soar Autism Center · 9 hours ago

Center Operations Director

Denver, CO

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services. The Center Operations Director will manage day-to-day operations, oversee client communication, and lead local staff while ensuring a positive experience for families and maintaining operational excellence.

ChildrenHealth CareMedicalTherapeutics

Responsibilities

Owning local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc

Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more

Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized

Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed

Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making

Managing center supply ordering for toys, office supplies, food, etc

Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff

Managing all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns

Answering the phones and managing inbound demand for services

Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders

Ensuring a smooth onboarding experience for new clients and their caregivers

Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees

Acting as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees

Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.)

Managing non-billable task delegation for employees not directly working with clients

Motivating all staff to adhere to center operating policies and procedures

Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to

Escalating high priority issues to regional leadership as needed, knowing when to ask for help

Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams

Planning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches

Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights

Qualification

Operations managementPeople managementHealthcare experienceClient communicationEvent managementSolution-oriented mindsetOrganizational skillsDetail-orientedTeam collaboration