Apply on Employer Site

Allegacy Federal Credit Union · 8 hours ago

Member Service Representative

King, NC

Full-time

Onsite

Entry Level

1+ years exp

Allegacy Federal Credit Union is committed to doing right by its members and ensuring their financial wellbeing. The Member Service Representative will provide excellent customer service, process monetary transactions, and assist members with their account needs while promoting products and services.

Financial Services

Responsibilities

Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture

Meet or exceed established service goals

Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors. Serve, Care, Collaborate, and Grow

Build and maintain good customer relations by handling account entries accurately and presenting a friendly and courteous image

Process monetary transactions and balance accurately, assist and inform members with account problems or questions and cross-sell or suggest services

Maintain security of cash drawer, negotiable instruments and credit union documents to ensure confidentiality of members’ accounts to protect members and AFCU

Sell Travelers Cheques, money orders and other discount services

Additional duties as assigned