Neighborhood Health · 1 day ago
Customer Service Representative - Bilingual Spanish/English Preferred
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelNeighborhood Health is an innovative network of community health centers providing comprehensive primary care and integrated services. The Customer Service Representative will support patient care by facilitating appointments, assisting with applications, and ensuring a high-quality experience for patients in a culturally sensitive manner.
FitnessHealth CareNon ProfitPrimary and Urgent CareWellness
Responsibilities
Patient Registration & Check Out
Answering Telephone; Opening mail and sending mail
Requesting supplies; Scheduling Appointments; Translating for patients
Passing out Birth Certificate Information Packets
Assisting with CoverKids applications; Patient Check in
Verifying Insurance/Passport (In Network & Out of Network)
Scanning Patient ID/Driver License, Insurance Card, Capturing Patient Picture
Creating charts (Different Numbering Systems for Clinics)
Printing Encounter Tickets; Pulling Charts; Filling Charts
Disclosure of Patient Information to other Medical or legal entities
Check Out; Run daily Batch report and balancing batch report
Collect and turn in all Encounter Fee Tickets daily to the Billing Department
Keep track of all payments put into the system through Check Out
Responsible for sending all payments to accounting department daily
Possess a positive demeanor; Register & check out patient in timely manner
Answer patient questions
CoverKids application or Birth Certificate information packet
Take patient messages for Medical Assistants and Providers
Pull Charts with Encounter Fee Ticket attached
Enter insurance in the system for Lab work; Sign in charts and put into provider mail box
Take messages for Medical Assistant & provider
Check over Encounter Fee Ticket to make sure it is complete
Rotate Walk ins to each provider; Communicate with provider about the front desk policies and procedures
Communicate the needs of the patients
Reporting Patient complaints; Accountability of payments received in system
Clear all encounters that are not seen by a Provider
Send out medical records in a timely manner; Enter/Verify insurance for every patient
Correct mistakes made through registration
Maintain a warm and professional demeanor
Maintain cultural sensitivity to a diverse customer and team composition; Act as a team member
Take initiative in assisting other team members when needed
Understand and comply with JCAHO patient safety standards including Guest Sign in book at all sites
Understand and comply with OSHA’s Bloodborn Pathogen Standard and other OSHA safety measures
Understand and comply with infection-control precautions
Understand and comply with HIPPA and patient confidentiality standards
Stay informed of insurance and TennCare information as it affects services
Participate in continuing education, staff meetings and committees as requested
Participate in cross-training to assure ability to move among clinic support positions
Assist all sites in necessary staffing as requested
Related duties as assigned
Qualification
Required
High School diploma
Knowledge of Medical terminology; Clerical experience; Medical Record experience
Computer skills; Excellent people skills; Money handling experience a plus
Good basic reading, writing and math skills
Ability to use discretion in handling confidential information
Preferred
Bilingual Spanish/English preferred
Company
Neighborhood Health
Neighborhood Health provides primary care services.
Founded in 1997
201-500 employees
H1B Sponsorship
Neighborhood Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2024-09-26Grant
Leadership Team
Basim K.
Chief Executive Officer
Jane Downing Knops
Director, Community Partnerships and Communications
Recent News
2025-09-25
Company data provided by crunchbase