Whirlwind Steel Buildings and Components ยท 12 hours ago
Inside Sales Manager
Houston, TX
Full-time
Onsite
Senior Level
5+ years expWhirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. The Inside Sales Manager will lead a team of territory managers, focusing on performance improvement, operational efficiency, and enhancing the customer experience through effective coaching and procedural optimization.
Manufacturing
Responsibilities
Directly supervise and mentor a team of territory managers and inside sales professionals, providing guidance to optimize their performance
Conduct regular coaching sessions to address skill gaps, foster professional growth, and promote best practices in sales techniques
Teach and train the team on key processes, including accurate order entry, customer interaction protocols, and error-prevention strategies
Identify root causes of order entry errors through data analysis and team feedback, implementing targeted solutions to minimize inaccuracies
Lead efforts to elevate customer experience by developing strategies that enhance satisfaction, retention, and loyalty, such as streamlined communication and personalized service approaches
Track team metrics and measurables related to error rates, customer feedback scores, and sales efficiency, using insights to drive continuous improvement
Document all existing sales procedures, ensuring they are clear, comprehensive, and accessible to the team
Regularly review and refine procedures to eliminate inefficiencies, incorporate industry best practices, and adapt to evolving business needs
Collaborate with cross-functional teams (e.g., operations, customer service) to align procedures with company goals and compliance standards
Prepare and present reports on team performance, error reduction progress, and customer experience enhancements to senior leadership
Work closely with other departments to integrate sales processes with broader organizational systems
Foster a positive, collaborative team environment that encourages innovation and accountability
Qualification
Required
Proven track record as a sales manager or leader in an inside sales environment, with at least 5+ years of relevant experience
Demonstrated success in managing teams, reducing operational errors, and improving customer satisfaction metrics
Experience in documenting and optimizing business procedures, ideally in a sales or customer-facing context
Strong coaching and teaching abilities, with a passion for developing high-performing teams
Excellent analytical skills to identify issues in order entry and customer processes
Superior communication and interpersonal skills for effective team leadership and cross-departmental collaboration
Ability to thrive in a fast-paced environment, with a focus on results-oriented problem-solving
Preferred
Bachelor's degree in Business Administration, Sales, Marketing, or a related field preferred
Benefits
Health insurance
401(k) plan
Paid time off
Company
Whirlwind Steel Buildings and Components
Whirlwind Steel is a manufacturer of pre-engineered metal buildings and metal building components for the agricultural, commercial, governmental, industrial, institutional, residential, and self-storage markets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Phillip Wilkerson
Chief Operating Officer
Company data provided by crunchbase