Advanced Medical Management, Inc. · 8 hours ago
Client Service Rep. - Bilingual Korean
United States
Full-time
Remote
Entry Level
$25/hr - $30/hr
2+ years expAdvanced Medical Management, Inc. is a company focused on providing essential communication services within the healthcare sector. They are seeking a Client Service Professional who will handle inbound and outbound calls, resolve issues related to claims and authorizations, and provide excellent customer service.
Health CareHospital
Responsibilities
Receive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questions
Provide information on eligibility for medical services
Transfer calls to appropriate departments when applicable
Identify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC
Make outbound calls for follow up purposes when needed
Recognize and alert management of inappropriate trends in customer calls
Recommend process improvements
Document all calls and actions in AMM proprietary software
Other duties as assigned
Qualification
Required
Fluency in Korean is a MUST
Must have experience working REMOTELY (1-2yrs)
High School Diploma, GED required
High energy and goal orientated
Problem solving and time management skills
Brilliant verbal and written skills
Proficient in Word, Outlook, Excel
Positive attitude with great interpersonal skills
Outstanding work ethic
World-class customer service skills
Ability to work Monday through Friday 8:00am – 5:00pm
Preferred
Associates degree preferred
2+ years of call center experience is strongly preferred
1+ year in medical or healthcare environment preferred
Benefits
Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
Career Development: Tuition reimbursement to support your education and growth.
Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!
Company
Advanced Medical Management, Inc.
Advanced Medical Management, Inc.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase