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Amazon Web Services (AWS) · 9 hours ago

Data Center Manager, DCC Communities

Manassas, VA

Full-time

Onsite

Mid, Senior Level

$71K/yr - $158K/yr

4+ years exp

Amazon Web Services (AWS) is looking for a technology manager to oversee cloud infrastructure for global data center operations. The role involves managing a diverse team, ensuring efficient operations, and developing strategies for continuous improvement in data center performance.

ConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators

Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

Developing Career Paths for the employees and making updates in our internal tools

Recruit and train data technicians to ensure appropriate staffing levels

Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics

Fast learn or act as the subject matter expert across all aspects in data center operations

Ensure all operational KPIs and metrics are being measured and met

Inspire and guide improvement in team process, technology innovation and automation

Manage Large Scale Events (outages) and act as the call leader

Manage and improve the workflows and through-put for data centers operations

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Maintain the on-call schedule coordinating absence and vacations

Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Qualification

People managementData center operationsTechnical writingComputer hardwareSystem management toolsIT experienceAWS certificationTroubleshootingNetwork+ certificationSecurity+ certification

Required

2+ years of people management experience

2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

4+ years of Information Technology (IT) experience, or bachelor's degree in computer science, engineering, mathematics or equivalent

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Preferred

2+ years of computer hardware experience, including troubleshooting and repairing experience

Experience in technical writing in a relevant field

Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+

Experience with system management tools and client/server environments

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees