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Bay Aging · 15 hours ago

Veteran Directed Care Fiscal Assistant-Customer Service

Urbanna, VA

Full-time

Onsite

Mid Level

$20/hr - $20/hr

3+ years exp

Bay Aging is a company dedicated to supporting programs and services for veterans. The Veteran Directed Care Fiscal Assistant Customer Service role involves providing professional customer service, performing administrative tasks, and assisting with enrollment and billing processes.

Elder CareHealth CareHomeless ShelterNon Profit

Responsibilities

Answers incoming VDC calls. Will provide technical assistance to clients and employees related to e-Timesheets, the Participant Dashboard, and the Employee Self Service Portal

Will become knowledgeable in all aspects of VDC and provide timely responses to client/employee requests. Will escalate calls to the appropriate manager as necessary

Will be responsible for providing timely, professional, and courteous responses to all callers. All requests for information or assistance will be provided within 24 hours

Conducts daily mail pick up/drop off at main office (morning & afternoon) and distributes mail to the appropriate VDC staff

Coordinates obtaining signatures from the main office

Coordinates timely and accurate filing of all VDC documents with other departments

Assists with other tasks as needed related to Enrollment, Budgets, Invoices, Timesheets, and Billing

Gathers any information or prepares other reports as requested. Performs all other duties as needed by the fiscal department

Cross trains with other staff members to learn Enrollment, Billing, & BIT aspects of the program

Make copies of employer/employee packets, complete new employer/employee letters, complete packets with information provided by Options Counselors, set up paper files for each packet

Provide the packets in a timely manner to allow Options Counselors necessary time to meet appointment deadlines with clients

Review the completed employer/employee packets for client signatures, ensure that all necessary forms have been received by completing the New Participant Approval Checklist and the Employment Packet Checklist. Notify and work with Options Counselors to gather any missing documentation by processing deadlines

Obtain necessary employer account numbers and ensure that employer/employee packets are complete

Complete all reporting associated with new hires and new employers including but not limited to criminal history, sex offender, OIG, and new hire reports

Enter individual employer information in CYMA & FMS Engine, set up new employees in CYMA & FMS Engine

Enter paper timesheets in FMS Engine and process electronic and paper timesheets in FMS Engine. Notify Options Counselors of any issues with timesheets or budget limits

Process payroll and generate reports after each payroll run. Must be able to work well under pressure to meet payroll deadlines

Ensure that all federal and state employer payroll taxes are paid by payment deadlines. This includes verifying tax amounts in CYMA and Excel. Assist as needed with preparation of 940, 941, 941X, Schedule B, Schedule R, VA-5, VA-6, VEC-FC-20, W-2s, and W-3s. Ensure that all garnishments are paid by payment due date

Submit electronic claims on a monthly basis and resubmit rejected and denied claims in a timely manner. Post payments from the Veterans Administration and update accounts receivable reports in a timely manner

Assist with the preparation of monthly Cumulative Reports and Statements of Services Received for all veterans enrolled in the VDC program

Qualification

General Accounting principlesExcel proficiencyCYMAFMS EngineMicrosoft OfficeCustomer ServiceBookkeeping skillsAttention to detailOrganizational skillsVerbal communicationWritten communication