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Hot Topic · 8 hours ago

Seasonal Key Holder

Newington, NH

Full-time

Onsite

New Grad, Entry Level

Hot Topic is seeking passionate music and pop culture enthusiasts to join their team as Seasonal Key Holders. In this role, you will support store leadership in providing exceptional customer experiences, training new recruits, and assisting in daily operations to meet sales targets.

ApparelE-CommerceFashionLifestyleMusicRetail

Responsibilities

Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force

Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away

Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT

Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store

Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager

Assist with planogram changes including store map, wall, fixture, & merchandising mix

Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners

While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft

Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy

Train and coach new Sales Associates as needed to help them quickly get acclimated to the team

Any other activities as assigned by your Store Leader